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Orders over $1,000 (excluding GST) are delivered free of charge to a single address in all Metro and Regional locations.
A delivery fee of $35 (excluding GST) applies to orders under $1,000, delivered to a single address in Metro and Regional areas.
Note: Exceptions apply to Display Panel orders. See details below for full policy on Display Panels.
Additional charges may apply for Rural locations and non-trade account customers.
Free Standard delivery on orders over $1,000 (ex GST).
Exceptions apply to Yealink Meeting Boards — please contact your MadisonAV Account Manager for details.
Tailgate Delivery: If a forklift is not available at the delivery location, a $100 (ex GST) tailgate fee will apply for metro deliveries per consignment.
Special delivery - Charges apply please see Non - Standard Delivery service below.
Note: MadisonAV defines Metro areas by postcode.
Freight charges apply for all Regional and Rural locations.
For a freight quote, please email the below details to: sales@madisonav.com.au.
Delivery postcode
If a tailgate delivery is required or if a forklift is available on site?
Any special delivery requirements ie any manual handling, 1–2-man delivery or special delivery time slots
Ground floor, Business-to-Business (B2B) delivery during standard business hours.
Delivery via road express service.
Forklift assumed to be on-site for unloading.
The following are not included in standard delivery services and will incur extra costs, please email details to sales@madisonav.com.au for a quote prior to placing your order. Additional time will be required to organise non-standards deliveries and is likely to extend the delivery timeframe.
Air freight
Tailgate delivery due to no forklift at delivery location
1 or 2-person team hand unload
Scheduled delivery time slots
Deliveries above ground floor
Unpacking and rubbish removal
Assembly or installation
Same-day deliveries
Large project freight
Sites with limited or restricted access
Manual pallet breakdown
If a delivery fails due to missing delivery arrangements, a redelivery fee will apply.
When receiving deliveries from MadisonAV, any items with obvious damage to the external packaging should not be accepted from the courier or freight company. It should be returned to their depot for an investigation to take place.
If an item is discovered to be damaged inside undamaged external packaging, please contact the MadisonAV Support Team within seven (7) days of receiving the item. We will then investigate to see what (if any) support can be provided. Failure to provide sufficient information immediately as requested, will result in a request being rejected. Information you will be required to present includes photographs or video from all sides of the external and internal packaging as well as the damaged item.
MadisonAV works closely with our logistic partners to minimise damage between our distribution facilities and your nominated shipping address. Once items are accepted, the purchaser holds all responsibility for the item(s).